Terms and Conditions

Delivery Times

Please allow 1-2 business days to process your order and an additional 1-5 business days in transit based on the shipping method and your location.

Please see our Shipping & Returns page for more information.

International Shipping

Please contact us for information on international shipping.

Returns/Exchanges

We want you to be happy with your TLC&you purchase: if you are not completely satisfied with your purchase, you may return the unused item(s) within 30 days of purchase with a completed returns form found on your original packing slip. We will exchange the item, refund your purchase price or offer a store credit. We offer one free exchange shipment per order. For additional exchanges, re-ship fees apply. Please note that if we receive your return after 30 days of purchase, we can only issue you a store credit.

Send your returns to:

TLC&you
23011 Moulton Parkway Suite B-4
Laguna Hills, CA 92653

 

We advise selecting an insured mail service; we are not responsible for items that we do not receive. Packages must be returned prepaid; COD deliveries will not be accepted.

Please feel free to contact us with any questions you may have.

Refunds

Once we have received and processed the returned item, we will contact you regarding the refund. You will receive a refund in the same way you purchased the original item. Please allow 5-7 business days for us to process your return.

We will refund shipping costs only if the return is a result of our error.

Damaged Items

Damaged/defective items can be returned for refund or replacement only if they are unused.

A damaged or defective item must be reported within 3 days of receipt.

Please note, our items are handmade with tender love and care. Our goal is consistency in the appearance of each piece, but please understand that there may be slight variations due to the handmade nature of our product.

Gift Returns

If you are returning a gift and prefer to receive a Gift Card for the total amount rather than have the original purchaser's credit card refunded, please check the appropriate box on the return.