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Shipping and Returns
Once you have placed your order with TLC&you, please allow 1-2 business days for us to proccess and an additional 1-5 days in transit time based on the shipping method you choose and your location. You will receive an email letting you know your order has been shipped.
We want you to be happy with your TLC&you purchase: if you are not completely satisfied with your purchase, you may return the unused item(s) within 2 weeks of purchase with a completed returns form found on your original packing slip. We will exchange the item, refund your purchase price or offer a store credit. We offer one free exchange shipment per order. For additional exchanges, re-ship fees apply. Please note that if we receive your return after 2 weeks of purchase, we can only issue a store credit.
We are happy to offer refunds within 2 weeks of purchase. Once we have received and processed the returned item, we will contact you regarding the refund. You will receive a refund in the same way you purchased the original item. Please allow 5-7 business days for us to process your return. We will refund shipping costs only if the return is a result of our error.
If you are returning a gift and prefer to receive a store credit for the total amount rather than have the original purchaser's credit card refunded, please indicate this.
Please report any damaged or defective items within 5 days of receipt.